Our office never requests money under the name of a "settlement" or a "criminal file." Do not act on payment requests made on these grounds using our office's name.
Payments are made only to accounts registered in the name of the creditor bank or to debt collection accounts opened in your name. You will never be asked to pay into an account registered in the name of a third party.
If you receive a suspicious call, message or payment request, always contact our office directly to confirm that it is genuine before taking any action.
To verify: +90 216 255 53 43
If enforcement proceedings have been started against you, or if you have received a payment order or notice from our firm, this page is designed to help you understand the process and take the right step. The information here is general in nature. For definitive information about your file, please call us or write to us on WhatsApp.
What to do, step by step
- Read the notification carefully
The payment order or enforcement order states the creditor's name, the enforcement office handling the file, the file number, the amount claimed and the deadlines for applications. Keep the document and note the date it was served on you. To avoid losing any rights, carefully review the explanations in the document and the deadlines that apply to the type of proceedings.
- Check your file on UYAP
You can view the enforcement files to which you are a party by logging in to the UYAP Citizen Portal with your e-Devlet password. Use the enforcement office name and file number shown on the notification to find the file, then check the creditor, party and file activity details.
- Do not miss the legal deadlines
Deadlines for payment, objection and complaint vary by the type of proceedings. Take the necessary steps on time based on the deadlines stated in the document served on you. Speaking with our office by phone or WhatsApp, sending us documents or asking for a payment plan does not replace a formal legal application and does not stop the deadlines from running.
- Find out the current amount owed before paying
The amount written on the payment order may not be the total required to fully close the file on the day you pay. Depending on the status of the file and the applicable legislation, interest, the enforcement attorney's fee, court fees, service costs and other enforcement costs may be added to the amount claimed. Items already included in the document are not added a second time. For this reason, before paying, ask for the current payoff amount calculated as of your payment date along with a breakdown of the items that make up the debt.
- Base any objection on information and documents
If you believe the debt is not yours, has already been paid or has been claimed in the wrong amount, you may exercise your right to object and your other legal remedies within the deadline. The authority to which the application must be made depends on the type of proceedings. If you have no valid ground for objection, do not object merely to delay payment. Difficulty in paying is not, on its own, a ground for objecting to a debt. An objection found to be unjustified results in litigation costs and an additional attorney's fee. If the creditor requests it and the legal conditions are met, it can also lead to liability for compensation for bad-faith denial of the debt. You are advised to seek legal support from an independent attorney on this matter.
- Consider payment or installment options
Once you have confirmed the current amount owed, you can use the payment channels offered for your file. Payment in full is the priority. An installment arrangement requires the creditor's approval, and the creditor is not obliged to accept one. As a matter of principle, however, our office resolves matters through settlement. After your request is reviewed, the payment terms that have been accepted will be communicated to you.
- Keep your payment receipt and follow the status of your file
Payments collected through our office do not include the collection fee or the costs of lifting attachments. Your file at the enforcement office will not be closed until these are paid. When making a bank transfer or EFT, write the enforcement office name and file number in the description field, send the receipt to our office and keep a copy. Confirm that the payment has been credited to the file account and whether any balance remains. Once the full debt in the file is paid, the necessary steps are taken to lift the attachments imposed in that file and to close the file.
Deadlines at a glance
| Type of proceeding | Objection period | Payment period | Where to apply |
|---|---|---|---|
| Enforcement proceedings without a court judgment by way of general attachment | 7 days | 7 days | Enforcement office |
| Enforcement by way of attachment specific to negotiable instruments (checks, promissory notes, bills of exchange) | 5 days to object to the debt and the signature | 10 days | Enforcement court |
| Enforcement proceedings without a court judgment seeking eviction for unpaid rent on residential or covered commercial premises | 7 days | At least 30 days | Enforcement office |
| Enforcement based on a court judgment for a monetary claim | No ordinary objection to the debt before the enforcement office | 7 days as a rule | Complaint or application for stay of enforcement before the enforcement court, depending on the grounds |
This table summarizes the general rules. In special cases, the deadline and the available remedy may differ. For deadlines set in days, the day of service is not counted. If the last day falls on an official holiday, the deadline ends on the first business day after the holiday. In enforcement based on a court judgment, the application deadline must be assessed separately according to the ground being raised.
Online payment
For files handled by our firm, once you have confirmed your current debt amount you can pay by credit card through our Online Payment page and review the installment options offered. Enter your file details completely during the transaction and keep your payment receipt.
In the description field, be sure to enter your first and last name, the enforcement office, the enforcement file number and your phone number. Without this information we cannot identify which file the payment belongs to.
Disclaimer
This page is for general information only and is not a substitute for legal advice on your specific file. Eker Law Firm acts as counsel for the creditor in the files it handles and cannot provide legal advice or representation to the debtor in the same file. To have your rights assessed, you may consult an independent attorney or, if you meet the eligibility requirements, apply to the bar association's legal aid office.
Frequently asked questions
Once the full payment is recorded to the file, we submit requests to lift the attachments to the enforcement office as counsel for the creditor. The file will not be closed until the collection fee and the costs of lifting attachments are paid. These items are not included in the amount collected.
No. By law, no more than one quarter of a salary can be attached, and the portion needed to support the debtor and their family is protected. As a rule, retirement pensions cannot be attached without the debtor's consent.
Payment in full is the priority. Installments require the creditor's approval, and the creditor is not obliged to accept them. As a matter of principle, our firm seeks to resolve matters through settlement. After your request is reviewed, the accepted terms will be communicated to you.
Not necessarily. Depending on the status of the file, interest, the enforcement attorney's fee, court fees and enforcement costs may be added to the amount claimed. Before paying, ask for the current payoff amount calculated as of your payment date and a breakdown of the items.
No. Speaking with us by phone or WhatsApp, sending documents or asking for a payment plan does not replace a formal legal application and does not stop the objection period. You must still file any application that is due within the deadline.
Our office never requests money on these grounds. Payments are made only to accounts registered in the name of the creditor bank or to debt collection accounts opened in your name. If you receive such a request, call our office to confirm before taking any action.
Receivables can be assigned, so the institution you originally contracted with may differ from the one that started the proceedings. Call us with your file number and we will explain the basis of the receivable and the chain of assignment.